Calm Every Storm: Preventing Aggressive Behavior With Your Words

This book combines over 20 years of front-line crisis prevention and intervention experience and lessons learned, into 80+ easy to understand and easy to implement verbal de-escalation techniques. These techniques are designed to help you calm challenging or aggressive individuals, safely and professionally. You will learn to:• Control Your Own Responses and Avoid Taking Things Personally• Empower And Influence Others To Make Positive Decisions During Crisis• Build Relationships and Rapport With Persons in Crisis• Calm the Most Difficult and Stressful Situations with Your Words.

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B08W7SQCGB

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